Effective Date: July 20, 2026
At Craft Box Agency, we are committed to delivering high-quality custom packaging products in a timely and reliable manner. This Shipping Policy explains our production timelines, shipping procedures, and delivery expectations.
By placing an order with Craft Box Agency, you agree to the terms outlined below.
1. Order Processing
Production begins only after all of the following requirements have been completed:
- Order confirmation
- Payment has been received (or approved payment terms have been met)
- Final artwork or design proof has been approved by the customer
Orders remain on hold until all required information is received.
2. Production Time
Since every order is custom manufactured, production time varies depending on the product type, quantity, printing method, finishing options, and order complexity.
Typical production times are:
- Standard Production: 10–14 business days
- Rush Production: Available upon request, subject to production capacity and additional charges
Production time begins after final artwork approval and payment confirmation.
3. Shipping Methods
We work with reputable shipping carriers to deliver orders safely and efficiently.
The shipping method selected depends on factors such as:
- Destination
- Package size and weight
- Delivery timeline
- Carrier availability
4. Shipping Destinations
Craft Box Agency proudly serves customers across the United States and ships internationally to many countries.
International shipments may be subject to customs procedures, import regulations, duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise agreed in writing.
5. Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Package dimensions
- Shipment weight
- Shipping method
- Order quantity
Applicable shipping charges will be communicated before order confirmation.
6. Estimated Delivery
Delivery estimates are provided for convenience only and are not guaranteed.
Delivery times may vary due to factors beyond our control, including:
- Carrier delays
- Severe weather
- Customs inspections
- Public holidays
- Transportation disruptions
- Natural disasters
- Other unforeseen circumstances
Craft Box Agency is not responsible for delays caused by third-party shipping carriers.
7. Order Tracking
Once your order has been shipped, tracking information will be provided whenever available.
Customers are encouraged to monitor their shipment using the tracking details supplied by the shipping carrier.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Craft Box Agency is not responsible for delays, additional shipping charges, or lost shipments resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
9. Lost or Delayed Shipments
If your shipment appears to be delayed or lost, please contact us promptly.
We will work with the shipping carrier to investigate the issue; however, shipping investigations are handled according to the carrier’s procedures and timelines.
10. Damaged Shipments
If your order arrives damaged:
- Inspect the shipment immediately upon delivery.
- Take clear photographs of the damaged packaging and products.
- Retain all original packaging materials.
- Notify Craft Box Agency within 7 calendar days of delivery.
Damage claims submitted after this period may not be eligible for review.
11. Split Shipments
Large or multi-item orders may be shipped in multiple packages or at different times to ensure efficient delivery.
Customers will be notified if their order is shipped in separate consignments.
12. Force Majeure
Craft Box Agency is not liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Pandemics
- Labor strikes
- Transportation disruptions
- Customs delays
- Carrier interruptions
- Other force majeure events
13. Acceptance of Delivery
Upon delivery, customers should inspect their order as soon as reasonably possible.
Any shortages, incorrect items, or visible manufacturing defects should be reported within 7 calendar days of receipt to ensure timely review.
14. Contact Us
If you have any questions regarding shipping or the status of your order, please contact us:
Craft Box Agency
Website: craftboxagency.com
Email: support@craftboxagency.com
Phone: +1 (978) 338-8111
1. Order Processing
We process every order with care.
Production starts after we receive all required order details. Please make sure that your product size, design, quantity, and delivery information are correct.
We may contact you if any information is missing or unclear.
2. Production Time
Production time depends on the product and order quantity.
We will confirm the expected production time before starting your order.
Custom and large orders may need extra production time.
3. Shipping
We ship orders to the address provided by the customer.
Please check your shipping address and phone number before placing your order.
Shipping time may vary based on your location and the courier service.
4. Delivery Time
Delivery times may vary by location.
Local deliveries may arrive sooner than international deliveries.
The estimated delivery time may change due to courier delays or other unexpected issues.
5. Shipping Delays
Some delays may happen during shipping.
Delays can occur because of bad weather, public holidays, traffic, customs, or courier issues.
We will do our best to help you if your order is delayed.
6. Incorrect Address
Please provide the correct shipping address when placing your order.
Craft Box Agency is not responsible for delays or extra shipping costs caused by an incorrect or incomplete address.
If you need to change your address, contact us as soon as possible.
7. Damaged Products
Please check your package when you receive it.
If your product arrives damaged, contact us as soon as possible.
Please send photos of the package and the damaged product. This will help us review the issue quickly.
8. Lost Orders
If your order is lost during shipping, please contact us.
We will contact the shipping provider and check the status of your order.
We will try our best to help resolve the issue.