Privacy Policy – Craft Box Agency

Effective Date: July 20, 2026

Welcome to Craft Box Agency. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit craftboxagency.com or use our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you request a quote, place an order, contact us, or subscribe to our communications, we may collect:

Full Name
Company Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through third-party payment providers)
Packaging specifications and artwork files
Any additional information you choose to provide

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on the Website
Referral URLs
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and manage orders
Prepare quotations
Respond to inquiries
Provide customer support
Deliver products and services
Improve our website and customer experience
Send order updates and important notifications
Prevent fraud and unauthorized activity
Comply with legal obligations
Send promotional emails and marketing communications (only where permitted by law or with your consent)

3. Artwork & Design Files

Artwork, logos, graphics, and packaging designs submitted by customers remain the property of the customer or the respective copyright owner.

We use submitted files solely for:

Preparing design proofs
Manufacturing packaging products
Customer approval processes
Quality control

We do not sell or distribute customer artwork without authorization unless required by law.

4. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance browsing experience
Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics providers
Printing and manufacturing partners
IT service providers
Website hosting providers
Legal authorities when required by applicable law

These providers are expected to protect your information and use it only for the services they provide.

6. Payment Security

Payments are processed through secure third-party payment gateways. Craft Box Agency does not store your complete payment card details on its servers.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Complete your orders
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Marketing Communications

If you subscribe to our mailing list, we may occasionally send:

Promotional offers
New product announcements
Packaging tips
Company updates

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.