At Craft Box Agency, we understand that plans can change. All our products are custom-made according to each customer’s specifications. Therefore, order cancellations are subject to the terms below.
By placing an order with Craft Box Agency, you agree to this Cancellation Policy.
1. Order Cancellation Before Production
Customers may request to cancel an order before production begins.
An order is considered to be in the pre-production stage until:
Payment requirements have been met, where applicable.
Final artwork or design proof has been approved.
Manufacturing has not yet started.
If we receive your cancellation request during this stage, your order may be eligible for cancellation.
2. Order Cancellation After Artwork Approval
Once the customer approves the final artwork or design proof, production may begin immediately.
After artwork approval, we may commit materials, printing plates, labor, and other production resources to the order.
Orders cannot be canceled once production has started.
3. Design & Administrative Charges
If a cancellation is approved before production begins, Craft Box Agency may deduct reasonable costs that have already been incurred.
These costs may include:
Graphic design services
Artwork preparation
Structural design or dieline creation
Digital proof preparation
Administrative processing
Material sourcing, if applicable
Any remaining eligible balance will be refunded using the original payment method whenever possible.
4. Custom Orders
All products manufactured by Craft Box Agency are custom-made according to the customer’s specifications.
For this reason:
Custom orders cannot be canceled after production begins.
Custom products cannot be resold to another customer.
Customers are encouraged to carefully review all order details before approving production.
5. Order Changes
Customers may request changes to their order before production begins.
Changes may include:
Artwork revisions
Quantity adjustments
Material selection
Size modifications
Finishing options
Shipping information
Requested changes may affect pricing, production schedules, or delivery dates.
Once production has started, changes may not be possible.
6. Refunds Following Cancellation
If a cancellation request is approved before production begins:
Eligible refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider or financial institution.
Any applicable design, administration, or material costs may be deducted from the refund amount.
Please refer to our Refund & Return Policy for additional information regarding refunds.
7. Exceptional Circumstances
Craft Box Agency reserves the right to cancel an order in certain circumstances, including when:
Required payment is not received.
Necessary artwork or information is not provided within a reasonable timeframe.
The requested content infringes intellectual property rights or violates applicable laws.
The order cannot be fulfilled due to material shortages, technical issues, or other circumstances beyond our reasonable control.
In such cases, customers will be notified promptly.
Any applicable refund will be processed in accordance with this policy.
8. Contact Us
If you need to request an order cancellation or have questions about this policy, please contact us.
Craft Box Agency
Website: craftboxagency.com
Email: support@craftboxagency.com
Phone: +1 (978) 338-8111
