Effective Date: July 20, 2026
At Craft Box Agency, quality is at the core of everything we do. We are committed to delivering custom packaging solutions that meet high standards of craftsmanship, functionality, and visual appeal. This Quality Assurance Policy explains the measures we take to ensure product quality and outlines our commitment to customer satisfaction.
By placing an order with Craft Box Agency, you acknowledge and agree to the terms of this policy.
1. Our Commitment to Quality
We are dedicated to providing packaging products that are:
- Manufactured using quality materials
- Produced with modern printing and finishing techniques
- Carefully inspected throughout the production process
- Designed to meet the specifications approved by the customer
- Delivered in accordance with accepted commercial manufacturing standards
Our goal is to provide reliable and professionally crafted packaging solutions consistently.
2. Quality Control Process
Every order undergoes multiple quality checks during production, which may include:
- Verification of artwork and order specifications
- Material inspection
- Print quality inspection
- Color consistency checks
- Cutting and die-cut accuracy
- Folding and assembly inspection
- Surface finish evaluation
- Final packaging inspection before shipment
These inspections help ensure that products meet our internal quality standards before they are dispatched.
3. Materials
We source packaging materials from trusted suppliers and strive to maintain consistent quality across all products.
Depending on the customer’s order, materials may include:
- Cardstock
- Kraft Paper
- Corrugated Board
- Rigid Board
- Specialty Paper
- Eco-Friendly & Recyclable Materials
Material availability may vary, and equivalent alternatives may be recommended if necessary.
4. Printing Quality
We use commercial-grade printing processes to achieve clear text, sharp graphics, and vibrant colors.
While every effort is made to reproduce artwork accurately, slight variations may occur due to:
- Printing methods
- Material characteristics
- Ink absorption
- Coatings and finishes
- Environmental conditions
- Digital screen differences
Minor color differences are considered acceptable within industry standards.
5. Manufacturing Tolerances
Due to the nature of commercial printing and box manufacturing, slight variations may occur in:
- Dimensions
- Material thickness
- Folding and scoring
- Die-cut positioning
- Print alignment
- Color density
- Surface finishing
These minor variations are normal and do not constitute manufacturing defects.
6. Customer Approval
Production begins only after the customer has approved the final artwork or digital proof.
Customers are responsible for verifying:
- Text accuracy
- Dimensions
- Graphics
- Colors
- Product specifications
- Layout
Craft Box Agency is not responsible for errors that were present in the customer-approved artwork.
7. Product Inspection Upon Delivery
Customers are encouraged to inspect their order immediately after delivery.
If any manufacturing defects or significant quality issues are identified, customers should notify Craft Box Agency within 7 calendar days of receiving the shipment.
To help us investigate the issue, customers may be asked to provide:
- Order number
- Description of the issue
- Clear photographs
- Quantity affected
- Supporting documentation, if applicable
8. Continuous Improvement
We regularly review our manufacturing processes, customer feedback, and quality control procedures to improve our products and services.
Customer feedback plays an important role in helping us maintain and enhance our quality standards.
9. Corrective Action
If a verified manufacturing issue is identified, Craft Box Agency will assess the situation and determine an appropriate resolution.
Depending on the circumstances, the resolution may include:
- Replacement of affected products
- Reprinting of the order
- Repair or correction, where applicable
- Store credit
- Partial or full refund, at our discretion
Any corrective action will be handled in accordance with our Refund & Return Policy.
10. Quality Limitations
Our quality assurance does not cover issues resulting from:
- Customer-approved artwork errors
- Incorrect information supplied by the customer
- Improper storage or handling after delivery
- Misuse of the product
- Normal wear and tear
- Minor variations that fall within accepted commercial manufacturing tolerances
11. Contact Us
If you have any questions regarding our Quality Assurance Policy or believe your order has a manufacturing issue, please contact us:
Craft Box Agency
Website: craftboxagency.com
Email: support@craftboxagency.com
Phone: +1 (978) 338-8111